Privacy Policy

This privacy policy explains how The See More Practice (“we”, “us”, “Claire”) collects, uses, and protects your personal data when you use this website or contact us to enquire about or book therapy sessions.

Who we are

The See More Practice is operated by Claire Jean Seymour, a sole trader providing counselling and therapy services. Claire is a qualified member of the National Counselling and Psychotherapy Society (NCPS).

For the purposes of data protection law, Claire is the data controller for any personal data collected through this website.

What data we collect

When you contact us through the website, we may collect:

• Your name
• Your email address and/or phone number
• Any information you choose to include in your message or booking request

We do not collect this information for any purpose other than responding to your enquiry or arranging and delivering therapy sessions.

How we collect it

Contact form: submissions are processed through Netlify Forms and sent directly to Claire's email address.

Booking: session bookings are made through Calendly, a third-party scheduling tool. When you book a session, Calendly processes the information you provide (name, email, and any details you include) in order to schedule your appointment. Calendly's own privacy policy applies to how they process this information: calendly.com/legal/privacy-notice.

Website analytics

This site uses Ahrefs Web Analytics, a lightweight, cookie-free tool, to understand overall visitor numbers. It does not use tracking cookies or collect personally identifiable data. More information is available in Ahrefs' privacy policy: ahrefs.com/privacy-policy.

How we use your data

We use the data you provide solely to:

• Respond to your enquiry
• Arrange, confirm, and deliver therapy sessions

We do not use your data for marketing purposes, and we do not share it with any third party other than the service providers named above (Netlify and Calendly), who process it strictly on our behalf in order to operate this website and booking system.

Confidentiality of therapy notes

Any information shared with Claire during consultations or therapy sessions is kept strictly confidential in line with the NCPS Code of Ethics, and is not covered by this website privacy policy. See the Working Agreement below for how session confidentiality works in practice.

How long we keep your data

We keep your data, including session records, for 7 years from the end of our work together, in line with standard practice for counselling and psychotherapy records. After this period, your data is securely destroyed.

Your rights

Under UK GDPR, you have the right to:

• Request a copy of the data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Object to how we use your data

To exercise any of these rights, please contact Claire directly at cjs.counsellingservices@gmail.com.

If you're not satisfied with how a data concern is handled, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

ICO registration

Claire is registered with the Information Commissioner's Office (ICO) as a data controller. Registration reference: ZB737387.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Last updated: 11 September 2026

Working Agreement & Confidentiality

This section sets out what to expect from working with Claire, including her commitments to you, how confidentiality works, and how our work together comes to an end.

Commitment

At times, counselling can be demanding and emotional — this can be part of the therapeutic process. I would ask you to attend regularly and keep absences to a minimum, especially when that feels difficult for you.

My Commitment to My Clients

Clients need to be able to participate freely as they work with me towards their desired goals. This requires you, the client, to be able to trust me. Therefore, as a member of the NCPS, I take being trustworthy as a serious ethical commitment and adhere to the ethical code of conduct for therapists.

Confidentiality and Its Limits

The content of our sessions is confidential to you (the client) and to me (the counsellor).

I have regular clinical supervision with a qualified professional, where I discuss my work in confidence. This is standard practice and helps me to work with you as well as I can.

As part of my practice, I may use case material to illustrate and inform my writing, supervision, and ongoing studies. I may record sessions, with consent. When any material is used, details will be changed to protect client identity. You can choose not to be recorded, or to stop a recording at any time.

On rare occasions it may be necessary to break confidentiality, but only if I or my supervisor believe you are in danger of seriously harming yourself or someone else.

In the case of a disclosure concerning acts of terrorism under the Terrorism Act, confidentiality will be broken, and such disclosures will be passed to the relevant authority without delay. I am liable to civil or criminal proceedings if information of this sort is not disclosed.

Any necessary change to our confidentiality agreement will be made in prior consultation with you, in line with the NCPS Code of Ethics.

It's important that you tell me about any medication you're taking, and any other therapeutic treatments you receive during our work together.

I may make brief notes after each session. These are kept in accordance with the NCPS Ethical Framework, UK GDPR and the Data Protection Act 2018, purely to help me in my work with you. They are disclosed to no one other than, if necessary, my clinical supervisor. These notes are securely stored, and you cannot be identified from them.

Holidays

I'll give you as much notice as possible of any breaks I'm planning, and I'd ask you to do the same for any breaks on your part.

Endings

In the normal course of events, you'll probably know when you're ready to finish counselling, and we'll agree together on the work needed to prepare for this. You may at times find counselling very difficult, become distressed, and feel the need to end. I'd invite you to talk to me about these difficulties rather than suddenly ending, as an opportunity to resolve important issues may otherwise be lost.

I won't suddenly or without warning terminate our work together, except in exceptional circumstances — should these arise, I'd discuss them with you fully at the time.